Shipping Policy

 

1. DELIVERY

All art prints are sent rolled in a heavy-duty cardboard tube from our warehouse in the USA, Australia, Europe U.K and Japan.

 

Shipping times:

We dispatch all orders within 1-5 business days.

 

Transit time:

Australia: 1 to 8 business days.

United States: 1 to 8 business days.

Europe: 1 to 8 business days.

U.K: 1 to 8 business days.

Japan: 1 to 8 business days. 

Rest of the world: 8-20 business days.

 

2. SHIPPING COST 

All shipping costs will be shown upon checkout. However, please be advised that local taxes and import duties may apply and is not included in the shipping costs.

 

3. TRACKING INFORMATION

tracking number will be provided to you via email once your order has been shipped. You can track the delivery of your package by visiting the shipping carrier's website. 

 

4. LOST OR DAMAGED PACKAGES

If a package is lost or damaged in transit, please contact us immediately so we can initiate a claim with the shipping carrier. We may require additional information or documentation from you to complete the claim process. If you receive a damaged item as part of your order, we will be happy to reprint and replace it free of charge. Simply reach out to us within 7 days  of receiving your order and we'll take care of the rest.

 

5. DELIVERY CONFIRMATION

Once a package is marked as delivered by the shipping carrier, we consider the order fulfilled.

 

6. ORDER CANCELLATION

Customers have a 2-hour window to cancel their order after placing it. If more than 1 hour has passed since the order was placed, we will not be able to cancel the order and it will be processed and shipped as usual.

By placing an order with Uncharted Borders, you agree to the terms outlined in our shipping policy.